Shipping & Returns

🚚 Shipping & Fulfillment Policy

At The Zen Spot Golf Shop, we believe in mindfulness not only in your game but in our production process. Our products are unique and custom-made for you on demand, which allows us to maintain quality and minimize waste. Please review the two distinct steps below before placing your order.

1. 🥋 Production & Creation Time (The Discipline Phase)

All items from The Zen Spot Golf Shop are created using a Print-on-Demand (POD) model. This means that when you place an order, the garment is custom-printed and prepared just for you.

  • Standard Production Time: Please allow 3–7 business days for your order to be custom-printed and quality-checked before it ships.

  • High-Volume Periods: During peak seasons (holidays, major golf tournaments), production may take slightly longer. We appreciate your patience as we ensure your gear meets our high standards of quality and detail.

2. 🚛 Shipping & Delivery Time (The Flow Phase)

Once your custom item has completed the production phase, it will be shipped to you.

  • Domestic (US) Shipping: After production, shipping typically takes 3–5 business days.

  • International Shipping: Delivery times vary significantly by destination, but generally range from 10–20 business days after production.

🔄 Returns & Exchanges Policy

At The Zen Spot Golf Shop, we stand by the quality and focus of our unique, custom-made apparel. Because every item is individually printed on demand specifically for your order, we handle returns and exchanges differently than standard retail stores.

Our Core Guarantee: Quality and Accuracy

We guarantee that the product you receive will be as advertised and free from defects. If your order arrives damaged, defective, or if the incorrect item was sent, we will fix it immediately.

Eligible Returns (Free Replacement or Refund)

We will happily offer a free replacement or issue a full refund if:

  • Defective or Damaged Product: The item arrives with a hole, tear, print error, or is otherwise damaged.

  • Incorrect Order: You received the wrong size, color, or item (e.g., you ordered a Seiza Polo but received a Kendo Cap).

Action Required: Please contact us at [Your Customer Service Email] within 30 days of delivery. You must include clear photos of the issue so we can process a free replacement without needing to ship the original item back.

Non-Eligible Returns (No Refunds or Exchanges)

We cannot accept returns or offer exchanges for the following reasons, as the items are custom-printed just for you:

  • Buyer’s Remorse: You simply changed your mind about the purchase.

  • Incorrect Sizing Ordered: Please refer to the detailed Sizing Guide provided on every product page before ordering. We cannot offer refunds or exchanges if you ordered the wrong size.

  • Color Discrepancy: Colors viewed on screen may vary slightly from the physical printed product due to monitor settings. We cannot accept returns based on minor color variations.

Cancellations

Our production process begins quickly to ensure timely delivery. You may request a cancellation only within 4 hours of placing your order. After 4 hours, the order is likely already in the Printify production queue and cannot be stopped.

How to Initiate a Claim

If your return meets the criteria listed under "Eligible Returns":

  1. Email us at [Your Customer Service Email].

  2. Include your Order Number.

  3. Attach clear, descriptive photos of the problem (damage, defect, or wrong item).

We will review the claim and typically initiate a replacement order within 1–3 business days.