Refund policy

🔄 Returns & Exchanges Policy

At The Zen Spot Golf Shop, we stand by the quality of our unique, custom-made apparel. Because every item is individually printed on demand specifically for your order, we handle returns and cancellations differently than standard retail stores.

Our Core Guarantee: Quality and Accuracy

We guarantee that the product you receive will be as advertised and free from defects. If your order arrives damaged, defective, or if the incorrect item was sent, we will fix it immediately.

Eligible Returns (Free Replacement or Refund)

We will happily offer a free replacement or issue a full refund if:

  • Defective or Damaged Product: The item arrives with a hole, tear, print error, or is otherwise damaged.

  • Incorrect Order: You received the wrong size, color, or item.

  • Action Required: Contact support@thezenspotgolfshop.com within 30 days of delivery with clear photos of the issue. You do not need to ship the original item back.

Non-Eligible Returns (No Refunds)

We cannot accept returns or offer refunds for:

  • Buyer’s remorse or changing your mind.

  • Incorrect sizing ordered (please check the Sizing Guide on product pages).

  • Minor color discrepancies due to monitor settings.

  • Fulfilled Items: No refunds will be issued for any items that have already been fulfilled and processed by our production facility.

Cancellations & Modifications

Our production process begins quickly to ensure timely delivery. You may request a cancellation only within 4 hours of placing your order.

⚠️ Strict Policy: Absolutely no cancellations, modifications, or refunds can be applied to any items in an order once they have been fulfilled or have entered the production queue, even if requested within the 4-hour window.

How to Initiate a Claim

Email support@thezenspotgolfshop.com with your Order Number and clear, descriptive photos of the problem. Approved claims are processed within 1–3 business days.